{"id":13826,"date":"2025-07-28T01:41:20","date_gmt":"2025-07-27T21:41:20","guid":{"rendered":"https:\/\/kingdomrentacar.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a5%d8%b1%d8%ac%d8%a7%d8%b9\/"},"modified":"2025-07-29T23:04:13","modified_gmt":"2025-07-29T19:04:13","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a5%d8%b1%d8%ac%d8%a7%d8%b9","status":"publish","type":"page","link":"https:\/\/kingdomrentacar.com\/ar\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a5%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13826\" class=\"elementor elementor-13826 elementor-13591\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59a9728 e-flex e-con-boxed e-con e-parent\" data-id=\"59a9728\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37bd2ac elementor-widget elementor-widget-tm_fancy_title\" data-id=\"37bd2ac\" data-element_type=\"widget\" data-widget_type=\"tm_fancy_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"fancy-title-container\">\n    <h2 class=\"fancy-title font-semibold uppercase text-h2\">Return Policy \u2013 Car Rental Refunds, Cancellations &amp; Late Return Terms<\/h2>\n\n            <p class=\"fancy-desc text-light-text leading-7\">\n\n            nderstand Kingdom Rent A Car\u2019s return process, cancellation rules, deposit refunds, and customer responsibilities in Dubai and the UAE.\n                            <a  class=\"inline-block underline-offset-8 font-medium\">\n                                    <\/a>\n            \n        <\/p>\n    \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea58910 elementor-widget elementor-widget-tm_tab\" data-id=\"ea58910\" data-element_type=\"widget\" data-widget_type=\"tm_tab.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"bg-bg-white px-6 md:px-7 py-8 md:py-12 shadow-main rounded-lg\">\n    <div class=\"grid md:grid-cols-3 grid-cols-1 w-full\">\n        <div class=\"col-span-1 mb-10 md:mb-0 [&>.active]:bg-dark-bg\">\n                                                            <button class=\"group flex bg-bg-white rounded-lg w-full h-12 py-4 px-4 my-2 items-center focus:outline-none active\" onclick=\"openTabs('tab-5d5b4bd')\">\n                    <div class=\"font-normal text-sm leading-6 text-light-text group-focus:font-medium group-focus:text-brand\">Return Guidelines<\/div>\n                <\/button>\n                                                            <button class=\"group flex bg-bg-white rounded-lg w-full h-12 py-4 px-4 my-2 items-center focus:outline-none \" onclick=\"openTabs('tab-f56237b')\">\n                    <div class=\"font-normal text-sm leading-6 text-light-text group-focus:font-medium group-focus:text-brand\">Charges &amp; Deposits<\/div>\n                <\/button>\n                                                            <button class=\"group flex bg-bg-white rounded-lg w-full h-12 py-4 px-4 my-2 items-center focus:outline-none \" onclick=\"openTabs('tab-b9ccd67')\">\n                    <div class=\"font-normal text-sm leading-6 text-light-text group-focus:font-medium group-focus:text-brand\">Support &amp; After-Hours Assistance<\/div>\n                <\/button>\n                                                            <button class=\"group flex bg-bg-white rounded-lg w-full h-12 py-4 px-4 my-2 items-center focus:outline-none \" onclick=\"openTabs('tab-3b4c544')\">\n                    <div class=\"font-normal text-sm leading-6 text-light-text group-focus:font-medium group-focus:text-brand\">Cancellations &amp; Refunds<\/div>\n                <\/button>\n                                                            <button class=\"group flex bg-bg-white rounded-lg w-full h-12 py-4 px-4 my-2 items-center focus:outline-none \" onclick=\"openTabs('tab-ae54ca9')\">\n                    <div class=\"font-normal text-sm leading-6 text-light-text group-focus:font-medium group-focus:text-brand\">Insurance &amp; Liability<\/div>\n                <\/button>\n                                                            <button class=\"group flex bg-bg-white rounded-lg w-full h-12 py-4 px-4 my-2 items-center focus:outline-none \" onclick=\"openTabs('tab-6ca9594')\">\n                    <div class=\"font-normal text-sm leading-6 text-light-text group-focus:font-medium group-focus:text-brand\">Delivery &amp; Collection<\/div>\n                <\/button>\n                                                            <button class=\"group flex bg-bg-white rounded-lg w-full h-12 py-4 px-4 my-2 items-center focus:outline-none \" onclick=\"openTabs('tab-4c2209f')\">\n                    <div class=\"font-normal text-sm leading-6 text-light-text group-focus:font-medium group-focus:text-brand\">Legal &amp; Rental Disclaimer<\/div>\n                <\/button>\n                    <\/div>\n\n                                <div id=\"tab-5d5b4bd\" class=\"md:col-span-2 step-tab\" style=\"display:block\">\n                <div class=\"tab-content md:px-8\">\n                    <p><strong>Return Guidelines<\/strong><\/p><p><strong>Vehicle Return Timing<\/strong><\/p><ul><li><p>Vehicles must be returned by the date and time specified in your rental agreement.<\/p><\/li><li><p>A grace period of up to 1 hour may be allowed without charge, subject to availability.<\/p><\/li><li><p>Returns delayed between 1\u20133 hours may incur a partial fee. Over 3 hours is billed as a full day.<\/p><\/li><\/ul><p><strong>Drop-Off Locations<\/strong><\/p><ul><li><p>Standard drop-off is at our Al Barsha 1 office, Dubai, unless otherwise arranged in writing.<\/p><\/li><li><p>Alternate drop-off within Dubai can be scheduled in advance for a small service fee.<\/p><\/li><li><p>Nationwide drop-off services may be available upon request.<\/p><\/li><\/ul><p><strong>Vehicle Condition Upon Return<\/strong><\/p><ul><li><p>Cars must be returned clean, smoke-free, and in the same condition they were delivered in.<\/p><\/li><li><p>New damages (scratches, tire wear, windshield cracks, interior stains) will be charged to the customer.<\/p><\/li><li><p>No smoking is permitted in any vehicle. Cleaning fees apply if violated.<\/p><\/li><\/ul>                <\/div>\n            <\/div>\n                                <div id=\"tab-f56237b\" class=\"md:col-span-2 step-tab\" style=\"display:none\">\n                <div class=\"tab-content md:px-8\">\n                    <p><strong>Charges &amp; Deposits<\/strong><\/p><p><strong>Fuel Policy<\/strong><\/p><ul><li><p>Please return the vehicle with the same fuel level as received.<\/p><\/li><li><p>If fuel is missing, a refueling charge will be applied based on market rates plus a service fee.<\/p><\/li><\/ul><p><strong>Traffic Fines &amp; Salik<\/strong><\/p><ul><li><p>All Salik \/ Darb (toll) charges and traffic fines during your rental period are your responsibility.<\/p><\/li><li><p>Fines may be deducted from your deposit or invoiced separately as soon as we are notified by authorities.<\/p><\/li><\/ul><p><strong>Security Deposit &amp; Refund Timeline<\/strong><\/p><ul><li><p>A refundable security deposit is required at the start of your rental (amount varies by vehicle type).<\/p><\/li><li><p>The deposit is held to cover possible fines, damages, or policy violations during the rental period.<\/p><\/li><li><p>Deposit refunds are processed within 7\u201314 business days, provided there are no pending issues.<\/p><\/li><\/ul><p><strong>Late Return Charges<\/strong><\/p><ul><li><p>A 1-hour grace period is allowed for returns beyond the scheduled time.<\/p><\/li><li><p>Returns delayed 1\u20133 hours may be charged a partial day\u2019s rental fee.<\/p><\/li><li><p>Delays over 3 hours are typically charged as a full additional day.<\/p><\/li><\/ul>                <\/div>\n            <\/div>\n                                <div id=\"tab-b9ccd67\" class=\"md:col-span-2 step-tab\" style=\"display:none\">\n                <div class=\"tab-content md:px-8\">\n                    <p><strong>Support &amp; After-Hours Assistance<\/strong><\/p><p><strong>24\/7 Customer Support<\/strong><\/p><ul><li><p>We offer round-the-clock support for all rental-related inquiries, breakdowns, or emergencies.<\/p><\/li><li><p>Call or WhatsApp us at +971 50 724 4511 for immediate assistance.<\/p><\/li><\/ul><p><strong>After-Hours Return<\/strong><\/p><ul><li><p>Late-night or early-morning returns can be arranged in advance with our team.<\/p><\/li><li><p>Please notify us at least 4 hours prior if returning outside regular business hours.<\/p><\/li><li><p>Unarranged after-hours returns may delay deposit refunds or incur additional handling fees.<\/p><\/li><\/ul><p><strong>Replacement Vehicles<\/strong><\/p><ul><li><p>In case of a breakdown, we will provide a replacement vehicle as soon as possible, subject to availability.<\/p><\/li><li><p>Ensure you obtain a police report for any accidents to remain eligible for insurance and replacement support.<\/p><\/li><\/ul>                <\/div>\n            <\/div>\n                                <div id=\"tab-3b4c544\" class=\"md:col-span-2 step-tab\" style=\"display:none\">\n                <div class=\"tab-content md:px-8\">\n                    <p><strong>Cancellations &amp; Refunds<\/strong><\/p><p><strong>Free Cancellation Window<\/strong><\/p><ul><li><p>Bookings can be cancelled free of charge up to 24 hours before the scheduled pickup time.<\/p><\/li><li><p>To cancel, please contact us via WhatsApp or email with your reservation details.<\/p><\/li><\/ul><p><strong>Late Cancellations<\/strong><\/p><ul><li><p>Cancellations made less than 24 hours before pickup may incur a one-day rental charge.<\/p><\/li><li><p>No-show customers (who do not cancel and fail to pick up the vehicle) will not be refunded.<\/p><\/li><\/ul><p><strong>Refund Processing<\/strong><\/p><ul><li><p>Approved refunds will be processed via the original payment method within 7\u201310 business days.<\/p><\/li><li><p>Refund processing time may vary depending on your bank or payment provider.<\/p><\/li><\/ul>                <\/div>\n            <\/div>\n                                <div id=\"tab-ae54ca9\" class=\"md:col-span-2 step-tab\" style=\"display:none\">\n                <div class=\"tab-content md:px-8\">\n                    <p><strong>Insurance &amp; Liability<\/strong><\/p><p><strong>Standard Insurance Coverage<\/strong><\/p><ul><li><p>All vehicles come with standard Third-Party Liability (TPL) insurance as per UAE law.<\/p><\/li><li><p>This covers damage or injury caused to other vehicles or individuals during a rental incident.<\/p><\/li><\/ul><p><strong>Collision Damage Waiver (CDW)<\/strong><\/p><ul><li><p>CDW can be added for an extra daily fee, reducing your liability for vehicle damage.<\/p><\/li><li><p>Customers with a valid UAE license held for 1 year or more are eligible for CDW.<\/p><\/li><li><p>CDW does not cover negligence, off-road use, or driving under the influence.<\/p><\/li><\/ul><p><strong>Customer Liability<\/strong><\/p><ul><li><p>In the event of an accident, a police report is mandatory for insurance to be valid.<\/p><\/li><li><p>If no report is obtained, the customer will bear full liability for damages and related costs.<\/p><\/li><li><p>Insurance is void in cases of reckless driving, unauthorized drivers, or traffic violations.<\/p><\/li><\/ul><p><strong>Exclusions<\/strong><\/p><ul><li><p>Insurance does not cover tire punctures, loss of keys, or interior damage due to negligence.<\/p><\/li><li><p>Driving off-road or to unauthorized destinations voids all insurance coverage.<\/p><\/li><\/ul>                <\/div>\n            <\/div>\n                                <div id=\"tab-6ca9594\" class=\"md:col-span-2 step-tab\" style=\"display:none\">\n                <div class=\"tab-content md:px-8\">\n                    <p><strong>Delivery &amp; Collection Policy<\/strong><\/p><p><strong>Delivery Service<\/strong><\/p><ul><li><p>We offer car delivery to your preferred location in Dubai and across the UAE, subject to availability.<\/p><\/li><li><p>Delivery is typically available between 8:00 AM and 10:00 PM daily.<\/p><\/li><li><p>Same-day delivery may be available for bookings confirmed before 4:00 PM.<\/p><\/li><li><p>A nominal delivery fee may apply depending on your location and distance from our Al Barsha office.<\/p><\/li><\/ul><p><strong>Collection (Vehicle Pick-Up)<\/strong><\/p><ul><li><p>At the end of your rental period, our team can collect the vehicle from your designated location.<\/p><\/li><li><p>Collections must be scheduled at least 3 hours in advance to ensure availability.<\/p><\/li><li><p>Additional charges may apply for collections from airports or outside Dubai city limits.<\/p><\/li><\/ul><p><strong>Airport Services<\/strong><\/p><ul><li><p>We offer car delivery and collection at major UAE airports including DXB, DWC, and AUH.<\/p><\/li><li><p>Airport service fees apply and will be quoted during the booking process.<\/p><\/li><li><p>Customers must provide accurate flight details to ensure timely service.<\/p><\/li><\/ul><p><strong>Customer Responsibilities<\/strong><\/p><ul><li><p>Please be present at the agreed time and location during both delivery and collection.<\/p><\/li><li><p>Have your Emirates ID or passport, driver\u2019s license, and payment confirmation ready at delivery.<\/p><\/li><li><p>Ensure the vehicle is returned in the same condition to avoid cleaning or damage fees.<\/p><\/li><\/ul>                <\/div>\n            <\/div>\n                                <div id=\"tab-4c2209f\" class=\"md:col-span-2 step-tab\" style=\"display:none\">\n                <div class=\"tab-content md:px-8\">\n                    <p><strong>Legal &amp; Rental Disclaimer<\/strong><\/p><p><strong>General Disclaimer<\/strong><\/p><ul><li><p>Kingdom Rent A Car makes every effort to provide accurate, up-to-date information on this website.<\/p><\/li><li><p>We reserve the right to modify prices, policies, services, and content at any time without prior notice.<\/p><\/li><li><p>Use of this website and its services is at your own risk. Kingdom Rent A Car is not liable for any indirect or consequential damages.<\/p><\/li><\/ul><p><strong>Rental Agreement Enforcement<\/strong><\/p><ul><li><p>All rentals are subject to the terms and conditions signed by the renter at the time of vehicle delivery.<\/p><\/li><li><p>Violation of the rental agreement (e.g., unauthorized driver, off-road use, traffic violations) will result in full liability and possible termination of rental without refund.<\/p><\/li><\/ul><p><strong>Jurisdiction<\/strong><\/p><ul><li><p>All legal matters, disputes, or claims will be governed by the laws of the United Arab Emirates.<\/p><\/li><li><p>Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.<\/p><\/li><\/ul><p><strong>Third-Party Links<\/strong><\/p><ul><li><p>Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or terms of these sites.<\/p><\/li><li><p>Accessing third-party services is at your own discretion and risk.<\/p><\/li><\/ul>                <\/div>\n            <\/div>\n            <\/div>\n<\/div>\n\n\n<script>\n    function openTabs(tabId) {\n        \/\/ Remove the active class from all buttons and content\n        document.querySelectorAll('.group.flex').forEach(function(button) {\n            button.classList.remove('active');\n        });\n        document.querySelectorAll('.step-tab').forEach(function(content) {\n            content.style.display = 'none';\n        });\n\n        \/\/ Add the active class to the clicked button and show the corresponding content\n        document.getElementById(tabId).style.display = 'block';\n        document.querySelector('[onclick=\"openTabs(\\'' + tabId + '\\')\"]').classList.add('active');\n\n        \/\/ Update the URL with the current tab using the hash\n        window.location.hash = '#' + tabId;\n    }\n\n    \/\/ Check if an active tab exists in the URL on page load\n    window.addEventListener('DOMContentLoaded', function() {\n        var activeTab = window.location.hash;\n        if (activeTab) {\n            openTabs(activeTab.substring(1));\n        }\n    });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13826","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kingdomrentacar.com\/ar\/wp-json\/wp\/v2\/pages\/13826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kingdomrentacar.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kingdomrentacar.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kingdomrentacar.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kingdomrentacar.com\/ar\/wp-json\/wp\/v2\/comments?post=13826"}],"version-history":[{"count":1,"href":"https:\/\/kingdomrentacar.com\/ar\/wp-json\/wp\/v2\/pages\/13826\/revisions"}],"predecessor-version":[{"id":13827,"href":"https:\/\/kingdomrentacar.com\/ar\/wp-json\/wp\/v2\/pages\/13826\/revisions\/13827"}],"wp:attachment":[{"href":"https:\/\/kingdomrentacar.com\/ar\/wp-json\/wp\/v2\/media?parent=13826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}